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Refunds and Exchanges
I Do Not Want My Items
Should you not want your item after purchasing you can return it within 60 days of receipt unused, unopened and in the manufacturers original packaging. To do this please email our customer service team at sales@autonomow.co.uk with the details of your order and then arrange to have it shipped back to us.
*Please note: We do not provide free returns. The original shipping fee will also be deducted from your refund. You will not be charged the fee if an item is determined to be faulty or an error has been made so please make sure to note that information when filling out your return form.
Please ensure that a copy of your original paperwork is returned along with the item so we can trace it back. If you are not able to arrange return delivery we can arrange this for you at an additional cost. We will inspect the item and once satisfied that it is unused and in saleable condition we will process a refund* to your original payment method.
Want to exchange an item?
We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!
My item arrived incorrectly or damaged
If we have incorrectly supplied an item or it has arrived damaged or faulty you must notify our customer service team within 24 hours of receipt. Please include images of any error/fault/damage for our technical team to inspect.
We will arrange for the item to be collected and returned to ourselves. We will then inspect the item and once satisfied as to the defect we will either issue a replacement item or a full refund.
Please note however, If it is deemed to be in working order we will deduct both the collection cost and original shipping cost from your refund.
My item has developed a fault outside of the returns period
All our products come with manufacturers warranty as standard. Please contact our customer service team with details of the item and the fault and we will endeavour to fix the issue quickly and easily.
The cost of the return shall be at the customer’s expense with the repaired or replaced product sent out free of charge.
Please note not all issues are covered by manufacturers warranty, if the parts are not covered our repairs team will let us know the cost and we will contact you to pay the outstanding bill before we can send the item back to you.
Return Address
Autonomow
Curles Farm
Pelham Road
Clavering CB11 4PW
(by appointment only) or for delivery.
Kress Help
1. I need help registering a Kress product ?
click this link to be taken to the kress login page, then simply follow the path to registering your product.
Don't have a kress account? you create one here too.
2. Kress Warranty Statement
Warranty Statement
Warrranty Statement
If your KRESS MissionTM becomes defective due to faulty materials or workmanship within a period of 3 years for consumers from the date of purchase, we guarantee to:
• Replace or repair all defective parts, free of charge, or
• Repair products free of charge, or
• Replace the unit with a new or re-conditioned unit, free of charge.
Your warranty is subject to the following conditions:
• Registration on the Internet www.kress.com within 30 days of purchase. (without registration, only 24 months warranty will apply for consumers i.e. natural persons who use the device for private use)
• For MissionTM MEGA RTKn products, besides above consumer warranty, also provide a 12 month warranty for professional users regardless of online registration.
• Battery packs are guaranteed for a 12 month period only, regardless of online registration and the type of customer.
• The tool has not been misused, abused, neglected, altered, modified or repaired by anyone other than an authorized service center.
• Only genuine KRESS MissionTM accessories and parts have been used on or with the product.
• The tool has been subjected to fair wear and tear.
• The tool has not been used for rental purposes.
• The tool has not sustained damage through foreign objects, substances or accidents.
• Battery/product at a outside temperature below 0°C has to be stored frost free (indoor).
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by use in accordance with operating instructions.
• Unauthorized/improper maintenance/handling or overload is excluded from this warranty as are accessories such as bulbs, blades and bits, etc.
• Damage, malfunctions or failure resulting from high pressure washer, steam or running water cleaning the product.
For guarantee claims, you will need to submit a registration document and proof of purchase in the form of a valid receipt that displays date and place of purchase.This guarantee statement does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the tool.
This warranty applies only to the original purchaser and may not be transferred.
All repairs and replacement tools will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
For exploded drawing and parts list, please visit: www.kress.com